New audit support guide  

We want to make the audit process as easy as possible for you, and also streamline the impact on us, so we can focus on delivering our services to you and your employees.  

We’ve therefore launched a new Employer Audit Support Guide that explains how we can support your with audits, what’s available for free, what we might need to charge you for, what our charges are, and how you  can contact us with audit-related requests. 

The guide also includes some responses to common questions we get asked for audits. 

You can read the guide, or access it in the Helpfiles area of the portal. 

Self-serve with the information on this portal 

A a substantial amount of the information you need for your audits is available for you to access yourself in the Helpfiles section of this portal.  

You’ll find: 

• Statement of Investment Principles

• AAF Report 2023 

• Report and Accounts 2023 

• Guide to Services 

• Membership Statistics (for DB and IWDC) 

Information we might charge for 

While we can provide a lot of audit information free of charge, there could be a fee for some of the information you need, such ledger extracts, trade transactions, access to the Custodian SOC1 Report and some specific and detailed member record requests. 

Our new guide includes information about the fees but before any work starts, we will provide you with a clear cost estimate. 

Please explore the resources available in the guide and Helpfiles area and contact us by emailing AuditRequest@Railpen.com if you need any further support.