Get ready for invoicing changes from 1 September 2026

To ensure you’re set-up on our new system with all the correct details, and to avoid any delays or issues, you need to confirm your details by completing the form before 30 June.

Complete the form

Read on for more information about what’s changing from 1 September 2026.

New and improved invoice layout

We’re introducing new digital invoices that will be issued for each individual set of charges.

So although the number of invoices you receive from us may increase, it’ll be easier for you to see, manage and process your charges.

Arrears charging

From 1 September 2026, you’ll only be billed for services after they’ve been delivered. You’ll continue to receive your usual advance invoices up to July. After that, during August and September, the timing of invoicing will change as we transition to our new system and move to arrears billing for all charges.

If you have any questions regarding specific invoices you receive during this time please email creditcontrol@railpen.com or contact the Client Relationship Management team.

28-day payment terms

We’re standardising all our payment terms, introducing 28-day payment terms for all employers in the railways pension schemes.

Changes to our payment account information

Going forward, invoices will be issued as follows:

• Invoices for administration services: these will be issued by Railpen. Railpen bank details remain unchanged.
  
• Invoices for collection of pension scheme monies: these will be issued by the railways pension schemes, and payments should be made to our new bank account, which will be detailed on your invoice.

Because of these changes to our payment accounts, if you’ve got a direct debit in place, you’ll need to supply new direct debit mandates for your rate card administration costs and your invoiced pension scheme charges. Our Client Relationship Management team will be in touch soon with your new mandates.

Direct debit set-up

To make it easier for you to manage your payments, we recommend you set-up a direct debit, which will automate your recurring payments and help you save time and avoid late payment. So if you don’t have one set-up yet, you can request one when you confirm your details to us via our form.

New email address

From 1 September 2026, all invoices, statements and dunning letters will be autogenerated and sent to you from railpen@myworkday.com. Please continue to use creditcontrol@railpen.com for all invoicing queries.

And here’s what’s not changing

• Regular employer and employee contribution collection processes remain entirely unchanged.
• Existing direct debits for these regular contribution collections will continue without disruption.

• If you pay these contributions via bank transfer, payment should continue to be made to the same bank account.

 Any questions?

For more information, download our FAQs.

To discuss the changes in more detail and what they mean for you, contact the Client Relationship Management team.